Terms of Service

1. Definitions

• “Stabee” or “we”: the operator of the Stabee platform.
• “Platform” or “Service”: Stabee’s cloud HR management service, including the web-based company portal, the employee and manager mobile apps, and the related support services.
• “Customer”: the company or organization that creates an account on or subscribes to the Platform.
• “Account Administrator”: the Customer’s User who has permission to manage its account and subscription.
• “Users”: the individuals to whom the Customer grants accounts to access the Platform, such as managers and employees.
• “Customer Data”: everything the Customer or its Users enter into or upload to the Platform, including employee and job applicant data.
• “Plan”: the set of modules and limits to which the Customer subscribes, such as the maximum number of employees and branches and the storage space.
• “Subscription Period”: the period for which the Customer pays fees in advance according to the billing cycle it chooses, whether monthly, annual, or another cycle offered by the Platform.

2. The parties and acceptance of these Terms

• These Terms are entered into for business purposes; the Platform is intended for companies and organizations, not for personal use.
• The person who accepts these Terms represents that they are at least 18 years old and are authorized to bind the Customer to them.
• These Terms, the Privacy Policy, and any quotation or written agreement signed by both parties constitute the entire agreement between them. In the event of a conflict, the signed written agreement prevails, followed by these Terms.
• Users to whom the Customer grants accounts must comply with these Terms with respect to their use of the Platform, and the Customer remains responsible for their compliance.

3. The Service

The Platform enables the Customer to manage its employees’ affairs in the cloud, including:

• Employee, branch, and department records.
• Check-in and check-out from the mobile app, with verification of the device’s location relative to the branch’s geofence and an optional selfie, according to the Customer’s settings.
• Leave, short leave, salary advances, and other requests, with approval stages defined by the Customer.
• Payroll runs and payslips.
• Recruitment: job openings and their applicants.
• Reports and data export.
• An employee app and a manager app on mobile, and a web portal for company administrators.

The available modules and limits vary by Plan. We continually develop the Platform and may add or modify features; if a modification materially reduces a core function for which the Customer pays, we will notify the Customer before it takes effect.

4. Account and Users

• The Customer’s account is created by entering accurate information and verifying the email address with a code that we send to it, and the Customer must update its information whenever it changes.
• The Customer determines its Users and their roles and permissions, and is responsible for all actions carried out through their accounts.
• The Customer and its Users must keep their sign-in credentials confidential, and an account may not be shared by more than one person.
• The Customer must promptly deactivate the account of anyone who leaves the organization or no longer needs access.
• The Customer must notify us immediately if it suspects unauthorized access, and we may temporarily suspend the suspected account to protect the data.

5. Trial period

• Every new company starts with a free 14-day trial period, during which the Platform’s modules are available and no payment card is required.
• We remind the Account Administrator 7 days before the trial period ends, and again 1 day before it ends.
• The account does not automatically convert to a paid subscription, and no fees are charged without a subscription chosen by the Customer.
• If the trial period ends without a subscription, the account is suspended and only the Account Administrator can access it to complete the subscription, and the data remains stored in accordance with the Privacy Policy.
• The trial period is granted once per company, and we may refuse or end it in the event of misuse.

6. Plans and pricing

• Plans differ in the modules available and in their limits, such as the maximum number of employees and branches and the storage space, and a Plan’s limits cannot be exceeded without upgrading to a higher Plan.
• For the Customer’s convenience, prices are displayed in the local currency of the Customer’s country, and they are determined by the Plan, the billing cycle, and the company country registered in the account.
• The displayed prices are final, and no taxes are currently added to them. If any tax becomes legally due, we will announce it at least 30 days before applying it, as with price changes, unless the law imposes an earlier date.
• We announce any price change by email at least 30 days before it takes effect; it applies to an existing subscription from the first renewal after that period ends, and the Customer may cancel its subscription before then.
• Offers and discounts apply according to their published terms, and Plans tailored for enterprises are priced through a separate quotation.

7. Payment and billing

• Subscription fees are paid in advance for each Subscription Period, an invoice is issued for each payment, and the Customer can find its invoices in the company portal.
• Payment is made by Visa or Mastercard card, or via Apple Pay, through the secure payment page of the payment provider Paymob. Stabee does not store full card details, only a reference token issued by Paymob, together with the card type, its last four digits, and its expiry date.
• Amounts are charged in Omani rials (OMR), because the payment provider settles payments in that currency, and the equivalent amount in Omani rials is shown before payment is confirmed. The bank that issued the Customer’s card may apply its own exchange rate and additional fees, which the Customer bears.
• If the Customer disputes an invoice, it must notify us in writing within 30 days of its issue, so that we can work with the Customer to resolve it in good faith.

8. Automatic renewal and failed payments

• The subscription renews automatically at the end of each period for an equal period, and its fees are charged to the stored card through its Paymob reference token, unless the Customer cancels its subscription or turns off automatic renewal before the renewal date.
• If automatic charging is not available for the payment method used, we will notify the Account Administrator that payment must be made from the subscription page.
• If the renewal fees cannot be collected, a 7-day grace period begins, during which full access to the Platform continues with a reminder that payment is due, and we retry the charge up to three times during that period, unless the card was declined permanently.
• If the grace period ends without payment, the account is suspended and only the Account Administrator can access it to complete payment, and the subscription resumes as soon as payment is made. The data remains stored during the suspension in accordance with the Privacy Policy.

9. Changing the Plan or billing cycle

• An upgrade to a higher Plan takes effect immediately, and the price difference for the remainder of the current Subscription Period is charged.
• A downgrade to a lower Plan takes effect from the start of the next Subscription Period, and it is not accepted while the Customer’s usage exceeds the limits of the lower Plan, such as the number of employees or branches, until the Customer reduces its usage to within those limits.
• A change of billing cycle takes effect from the next renewal.

10. Cancellation and refunds

• The Customer may cancel its subscription at any time from the subscription page; the cancellation takes effect at the end of the paid Subscription Period, full access continues until that date, and the Customer may withdraw the cancellation before then.
• Fees paid for a Subscription Period that has begun, or for any unused part of it, are non-refundable, except where the law requires otherwise.
• After the subscription ends, the account is suspended, and the Customer may request a copy of its data, or the closure of its account and the deletion of its data in accordance with the Privacy Policy.

11. Customer Data

• The Customer retains all of its rights in its data and grants us a limited right to process it to the extent necessary to provide, support, and protect the Service.
• We process Customer Data as a processor on the Customer’s behalf, and these Terms, the Privacy Policy, and the Customer’s settings within the Platform constitute the Customer’s instructions to us regarding its processing. The Customer may request that a separate data processing agreement be signed.
• We do not use Customer Data for any purpose other than providing the Service, we do not sell it, and we access it only as described in the Privacy Policy.
• We may use aggregated statistics about the use of the Platform, which do not identify the Customer or any individual, to operate and improve the Platform.

12. Data export and deletion

• Throughout its subscription, the Customer can export employee and attendance data, payslips, and reports from within the Platform.
• It may also request a complete copy of its data and files in a compressed file, in machine-readable formats; we send the download link to the Account Administrator, and it remains valid for 7 days. The copy does not include passwords or security tokens.
• When the account is closed, a 30-day period begins, unless otherwise agreed, during which this copy may be requested; Customer Data is then permanently deleted, except for what must be retained by law, such as invoices, for the periods set out in the Privacy Policy.
• The Customer is responsible for obtaining any of its data that it needs before the period ends, as data cannot be recovered once it has been deleted.

13. Customer responsibilities

• Legal basis: ensuring that there is a legal basis for collecting and processing its employees’ data on the Platform, informing them of this, and obtaining their consent where the law requires it, including for recording attendance location, selfies, and sensitive data.
• Data transfers: verifying that transferring its employees’ data outside its country is permitted under that country’s law, as the Platform is hosted in the European Union.
• Accuracy of inputs: the Platform calculates salaries, deductions, leave balances, and attendance hours from the data and settings that the Customer enters, so the Customer is responsible for their accuracy and for reviewing the results before approving them or paying salaries.
• Compliance with labor laws: the Customer remains responsible for complying with the labor, social insurance, tax, and wage protection laws of its country, and for making the required submissions to government authorities. Neither the Platform nor its outputs constitute legal, accounting, or tax advice.
• Account settings: configuring roles, permissions, approval stages, and branch scopes to suit its needs, and reviewing them periodically.
• Devices and connectivity: providing devices and internet connectivity suitable for using the Platform and the two mobile apps.
• Third-party services: if the Customer connects the Platform to a third-party service using its own key, such as an AI provider, its dealings with that service are governed by its agreement with that service.

14. Acceptable use

The Customer and its Users must not:

• Use the Platform for any unlawful purpose, or to process data without a legal basis.
• Upload harmful, offensive, or unlawful content, or files containing malware.
• Attempt to access other Customers’ data or unauthorized parts of the Platform, or circumvent security or permission controls.
• Scan the Platform for vulnerabilities or perform penetration testing on it without our prior written permission.
• Disrupt the Platform or overload it with excessive automated requests, or extract data from it by automated means other than the tools it provides.
• Copy, modify, resell, or rent out the Platform, attempt to extract its source code, or use it to build a competing product.
• Manipulate attendance records, such as by spoofing the device’s location or checking in on behalf of another employee.
• Impersonate any person or entity, or provide inaccurate registration information.

If the Customer discovers a security vulnerability, please report it to us at [email protected] without exploiting or disclosing it.

15. Automated access, reverse engineering and platform protection

To protect the Platform and its Customers’ data, neither the Customer, nor its Users, nor any party acting on their behalf may:

• Access the company portal, the Platform’s admin portal, the application programming interface (API), or the mobile apps by automated means, such as crawlers, scrapers, bots, or AI agents, in order to extract data or to analyze the Platform, its interfaces, or how it works, except through the tools and interfaces that we officially make available and within the limits that we authorize in writing.
• Reverse engineer, decompile, or disassemble the Platform or its applications, or attempt to extract their source code, algorithms, or architecture, except to the extent expressly permitted by law notwithstanding this prohibition.
• Copy or imitate the design, interfaces, or workflows of the Platform, or use the Platform or any information derived from it to develop, or to assist in developing, a competing product or service.

A breach of this section constitutes a material breach that entitles us to suspend the account immediately and terminate the subscription, without prejudice to our right to claim compensation for any damage. This section does not apply to Stabee’s public marketing website, which is open to search engines and AI tools in accordance with its robots.txt file.

16. Support and service availability

• We exercise reasonable care to make the Platform available around the clock, without committing to a specific availability percentage unless otherwise agreed in writing.
• The Platform may be temporarily unavailable for maintenance or updates; we aim to notify Customers of planned maintenance in advance and to carry it out at times of low usage.
• Technical support is provided by email at [email protected] and through the “Contact us” page, and we respond to requests as soon as possible.
• We are not responsible for interruptions caused by circumstances beyond our control, such as internet network failures, the services of third-party providers, or the Customer’s devices.

17. Intellectual property

• The Platform, its software, design, and content, and the Stabee trademark and logo are owned by us or our licensors and are protected by intellectual property laws.
• This also applies to the content of the Stabee website, such as articles and images, which may not be copied or republished without our prior permission, except to the extent permitted by law, such as limited quotation with attribution of the source.
• The subscription grants the Customer a limited, non-exclusive, and non-transferable right to use the Platform for its internal business purposes for the duration of its subscription, without transferring any ownership to it.
• If the Customer provides suggestions or feedback for improving the Platform, we may use them without any obligation to the Customer.

18. Confidentiality

• Each party must keep confidential any non-public information of the other party that it obtains, must not use it for any purpose other than those of these Terms, and may disclose it only to those of its employees and providers who need it and are bound by confidentiality obligations.
• This does not cover information that was public or becomes public through no breach by the receiving party, or information whose disclosure is required by law, provided that the other party is notified where the law permits.
• This obligation survives the end of the relationship between the parties.

19. Account suspension and termination of the subscription

• We may suspend or restrict the account in the event of non-payment after the grace period has ended, a breach of the provisions on acceptable use or on automated access and reverse engineering, a security risk to the Platform or to other Customers, or where the law requires us to do so.
• We will notify the Customer of the suspension and its reason, and give the Customer an opportunity to remedy the breach where possible, unless the risk requires immediate suspension.
• We may terminate the subscription if the Customer materially breaches these Terms and fails to remedy the breach within 14 days of being notified.
• The Customer may end the relationship at any time by canceling its subscription and requesting the closure of its account.
• When the relationship ends for any reason, the right to use the Platform ends, fees that became due before the end remain payable, and the provisions on data export and deletion apply. Provisions that by their nature are intended to survive the end, such as confidentiality, intellectual property, and limitation of liability, remain in effect.

20. Disclaimer of warranties

• We provide the Platform with reasonable care and as described in these Terms; otherwise, it is provided “as is” and “as available” to the extent permitted by law, without any express or implied warranties that it is fit for a particular purpose or entirely free from errors or interruptions.
• We do not guarantee that the Platform’s outputs meet the legal requirements applicable to the Customer, and the Customer remains responsible for reviewing them.

21. Limitation of liability

• We are not liable for indirect or consequential damages, such as loss of profits or revenue or harm to reputation.
• Our total liability for all claims relating to the Platform or to these Terms will not exceed the total fees paid by the Customer during the 12 months preceding the event that gave rise to the claim.
• These limits do not apply in cases of fraud or willful misconduct, or where the applicable law prohibits the limitation of liability.

22. Indemnification

The Customer will indemnify us against any claims, damages, fines, or reasonable expenses, including attorneys’ fees, arising from its data or from processing it without a legal basis, from its violation of the laws applicable to it, or from its breach of the acceptable use provisions.

23. Force majeure

Neither party will be considered in breach of its obligations if their performance is delayed or prevented by circumstances beyond its reasonable control, such as natural disasters, epidemics, wars, civil unrest, widespread telecommunications or power outages, large-scale cyberattacks, and government decisions, for as long as such circumstances continue. This does not apply to payment obligations.

24. Changes to these Terms

• We may amend these Terms to keep pace with the development of the Platform or changes in the law, and we publish the amended version on this page with the date of the last update.
• We will notify the Account Administrator by email of any material change at least 30 days before it takes effect, except for changes that must apply immediately by law or for security reasons.
• Continued use of the Platform after a change takes effect constitutes acceptance of it; if the Customer does not agree to the change, it may cancel its subscription before the change takes effect.

25. Notices

• We send notices to the Account Administrator’s email address registered with us or within the Platform, and a notice is deemed delivered on the day it is sent.
• The Customer must keep the Account Administrator’s email address accurate and monitored.
• The Customer must send its notices to us at [email protected].
• Both parties agree to transact electronically, and electronic notices and invoices are as valid as written ones.

26. Governing law and dispute resolution

The parties will seek to settle amicably any dispute arising out of or relating to these Terms within 30 days of one party notifying the other of it in writing.

These Terms are interpreted and applied in accordance with the applicable laws. If an amicable settlement cannot be reached, the dispute will be referred to the competent judicial authority under those laws.

27. General provisions

• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in effect.
• A party’s delay in exercising any of its rights does not constitute a waiver of that right.
• The Customer may not assign its rights or obligations under these Terms without our written consent. We may assign them in the event of a merger, acquisition, or transfer of business, with notice to the Customer.
• The relationship between the parties is an independent contractual relationship, and these Terms do not create a partnership or agency between them.
• The Arabic text of these Terms prevails in the event of any discrepancy with any translation.

28. Contact us

For any question about this page, email us at [email protected] or reach us through our contact page.